Terms of Service

Product

SimpleHaven

Provider

SimpleHaven Technologies LLC (“we”, “us”, “our”)

Effective

12 August 2026

Version

1.3

1. About these Terms

These Terms of Service (the “Terms”) govern Your access to and use of the SimpleHaven service, including the SimpleHaven applications, the simplehavenapp.com website, and any associated services we provide (collectively, the “Service”). These Terms are a binding contract between You and SimpleHaven Technologies LLC.

Important: use of the SimpleHaven applications on Apple devices is also governed by the SimpleHaven End-User License Agreement. The EULA controls the software license; these Terms cover the broader service relationship. To the extent of any conflict between the EULA and these Terms, the EULA controls for matters within its scope.

By using the Service, You agree to these Terms, the EULA and the Privacy Policy. If You do not agree, do not use the Service.

2. The Service

2.1 Description. SimpleHaven is a home-visualization application. It builds an interactive 3D model of Your home from room scans You capture with Your device’s LiDAR depth sensor, lets You customize that model with materials and furniture from a built-in catalog, lets You place and control smart-home accessories You have already added to Apple Home, and syncs the result across Your own Apple devices via Your iCloud.

2.2 Accuracy. The model is an approximation produced from a depth scan. Room shapes, furniture, colors and materials are estimates; furniture is matched to the closest item in a built-in catalog. Your model will not be an exact replica of Your home and some items may be approximated, mismatched or missing. See Section 13.

2.3 Free tier and paid tier. SimpleHaven is free to download and includes a permanent free tier. On the free tier You may capture as many rooms as You like; one room renders in full, subject to a size cap disclosed in the app, and any additional room You scan renders locked until You purchase the paid unlock. See Section 5.

2.4 Future features. Features described in marketing materials may be planned, in development, or not yet shipped. We do not guarantee delivery of any specific feature or timing. Where a feature is gated to the paid tier, the commitment in Section 6 applies.

2.5 Beta features. From time to time we may make beta or experimental features available. They are provided “as is” and may be modified, suspended or discontinued without notice.

3. Eligibility

3.1 Minimum age. You must be at least thirteen (13) years of age, or the minimum age at which a person may consent to use online services in Your country if that age is higher. The Service is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If we learn we have, we will delete it.

3.2 Apple Account required. Use of the applications requires a valid Apple Account and iCloud. We do not maintain a separate authentication system.

3.3 Capacity. By using the Service You represent that You have the legal capacity to enter into a binding contract and that You are not prohibited from using the Service by any applicable law, including U.S. export and embargo law (see EULA Section 4.7).

4. Your account

4.1 Authentication via Apple. You access the Service using Your Apple Account. We do not collect or store passwords. Your Apple Account security is governed by Your agreement with Apple.

4.2 Responsibility. You are responsible for activity on Your Apple Account and for any use of the Service in Your name. If You suspect unauthorized use, notify Apple immediately and update Your Apple Account security settings.

4.3 Data boundary. SimpleHaven stores Your home data in a private CloudKit database that lives in Your iCloud storage. We do not have administrative read access. See the Privacy Policy.

4.4 One person. Your Apple Account and Your SimpleHaven entitlement are personal. Sharing an Apple Account with another person to circumvent purchase rules may result in suspension of access.

5. Purchases

This Section summarizes; the full purchase terms are in EULA Section 6, incorporated here by reference.

5.1 The product. There is exactly one purchasable product.

Local-currency pricing follows Apple’s pricing matrix and is displayed to You at the point of purchase. There is no subscription. There is no free trial. Nothing renews and nothing is charged again. Prices and product identifiers may change prospectively; a change never affects a purchase You have already made.

5.2 Billing. All purchases are processed by Apple through the App Store. We never see Your payment-card information. We receive only the entitlement metadata StoreKit provides.

5.3 Restoring. Your unlock is tied to Your Apple Account. Use Restore Purchases in the app to re-apply it on any device signed in to the same Apple Account.

5.4 Refunds. Refunds for App Store purchases are handled exclusively by Apple. To request one, visit reportaproblem.apple.com. We cannot issue refunds directly. Our position on refunds is set out in Section 5.5, and it does not override any non-waivable consumer-protection right You have.

5.5 Refund position for SimpleHaven Lifetime.

5.6 Legacy purchases. If You previously bought a SimpleHaven product that we no longer offer, Your access is preserved permanently. Those products are never sold again, and Your existing purchase continues to unlock the full app on restore. You never need to buy anything a second time.

5.7 Family Sharing. Whether an in-app purchase is shareable through Apple Family Sharing is a setting Apple administers. Where it is enabled, Apple — not we — determines eligibility, payment-method behavior and dispute resolution. See Apple’s Family Sharing documentation.

5.8 Apple Small Business Program. We participate, or intend to participate, in the Apple App Store Small Business Program, under which Apple takes a reduced commission from developers below a revenue threshold. It is a commercial arrangement between us and Apple and has no direct effect on the price You pay; we mention it for transparency.

6. “We never split” — anti-paywall-shift commitment

We commit, contractually, that:

• (a) features included in the paid tier at the time of Your purchase will remain in the paid tier for You;
• (b) we may add new features prospectively, but we will not retroactively move a feature You already paid for behind an additional purchase;
• (c) we may add new free-tier features without reducing what paid users get;
• (d) if a feature must be removed or reduced because of a third-party constraint outside our control — Apple deprecating an API, a licensor revoking a license — we will notify You, explain why, and where reasonable provide an alternative.

This commitment binds us and any successor or assignee of the SimpleHaven business and survives a change of control.

7. Privacy

Our handling of personal information is described in the Privacy Policy. Key points:

• iCloud-first. Your home data lives in Your private CloudKit database. We do not have administrative read access.
• On-device processing. Scanning, color analysis, furniture detection and image rendering happen on Your device. Cloud rendering is not offered in this version.
• HomeKit data is read on device. We do not receive a copy of Your Home configuration, and we never use HomeKit or depth data for marketing, advertising or data mining.
• No sale of personal information, and no sharing for cross-context behavioral advertising as those terms are defined in California law.

8. Your content

8.1 Ownership. You own Your scans, renders, customizations, room names, device assignments and other content You create through the Service (“User Content”).

8.2 Limited license to us. Solely to operate the Service for Your benefit — syncing between Your devices, rendering previews on Your devices — You grant us a non-exclusive, royalty-free, worldwide license to process Your User Content. This license terminates when You delete the Service or the relevant content.

8.3 No training, no resale. We do not use Your User Content to train models, do not sell it, and do not share it with third parties except as expressly described in the Privacy Policy.

8.4 Showcase is opt-in only. If we ever add a way to submit Your content for public display, it will be opt-in. The default is no public display.

9. Affiliate links

SimpleHaven contains no affiliate links and We receive no commission from any retailer.

10. Acceptable use

You agree not to:

• (a) use the Service for any unlawful purpose;
• (b) use the Service to harass, defame or harm any person;
• (c) store or distribute content that infringes intellectual property rights or that is unlawful, defamatory, obscene, or that constitutes child sexual abuse material;
• (d) reverse engineer, decompile or attempt to derive the source code of the Service, except as expressly permitted by law that cannot be contractually waived;
• (e) probe, scan or test the vulnerability of the Service outside the rules published at simplehavenapp.com/security, or attempt to bypass security measures;
• (f) interfere with or disrupt the Service;
• (g) use the Service to develop a competing product;
• (h) use automated means to access the Service other than via documented public APIs we may publish;
• (i) misrepresent Your identity or impersonate any person;
• (j) use the Service to send unsolicited communications.

Violations may result in suspension or termination of Your access. Severe violations will be reported to the appropriate authorities and to Apple.

11. Suspension and termination

11.1 By You. You may terminate at any time by uninstalling the application.

11.2 By us. We may suspend or terminate Your access if You materially breach these Terms or the EULA and fail to cure within thirty (30) days of notice, or immediately for incurable breaches; if required by law or court order; or to prevent imminent harm. We may discontinue the Service in whole or in part on at least ninety (90) days’ notice — see EULA Section 7.4 for what that means for a paid unlock.

11.3 Survival. Sections 6, 8.1, 12, 13, 14, 15, 16 and 17 survive termination.

12. DMCA and copyright

If You believe content available through the Service infringes Your copyright, send a notice complying with 17 U.S.C. § 512(c) to:

Designated Agent for DMCA Notices
SimpleHaven Technologies LLC, Attn: DMCA Agent
5900 Balcones Dr Ste 100, Austin, TX 78731, United States
[email protected]

A valid notice must include: a physical or electronic signature of the copyright owner or authorized agent; identification of the work claimed to be infringed; identification of the infringing material in enough detail to locate it; Your contact information; a statement of good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that You are the owner or authorized to act for the owner. Counter-notices may be submitted under 17 U.S.C. § 512(g). Repeat infringers lose access.

Because User Content lives in Your own private CloudKit database and is not displayed publicly through the Service, DMCA issues are unlikely to arise in normal use. This section exists for safe-harbor compliance.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. See EULA Section 12 for the full disclaimer, incorporated here by reference.

Specifically, and without limiting that disclaimer:

• No life-safety reliance. The Service is a visualization tool. It is not a life-safety, medical, fire, gas, water-leak, intrusion-detection or emergency-response system. Do not rely on it for any safety-critical purpose.
• No accuracy guarantee for automated features. Recognized furniture, matched colors, rendered images and room classification are probabilistic and may be wrong. Sanity-check before acting on them — for example, before buying paint based on a matched color.
• No guarantee of accessory accuracy. Accessory state shown in the Service can be stale or wrong. Use the manufacturer’s own app for definitive state.

Intended use — residential interiors only. SimpleHaven is a consumer app for visualizing the interior of a residence You live in. It is not intended for outdoor or exterior scanning, or for commercial, industrial, professional, surveying or construction use. We are not responsible for results, safety or damages arising from use outside that purpose.

14. Limitation of liability

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS UNDER THESE TERMS IS CAPPED AT THE GREATER OF (A) THE AMOUNTS YOU PAID US, VIA APPLE, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) US$50.00. TO THE EXTENT NOT PROHIBITED BY LAW, WE ARE NOT LIABLE FOR PERSONAL INJURY, BODILY INJURY, OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PROPERTY DAMAGE, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, HOWEVER CAUSED, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow these exclusions; in those jurisdictions they apply only to the maximum extent permitted by law. See EULA Section 13 for the full limitation, incorporated by reference.

14.1 Connected devices; third-party and bad-actor conduct. The Service may visualize, and where You enable an integration interoperate with, smart-home accessories, hubs and platforms that You control through Apple HomeKit, Matter or other third-party systems (“Connected Devices”). To the maximum extent permitted by applicable law, we are not responsible or liable for any harm, loss, injury, property damage, privacy breach, unauthorized access or other consequence arising from (a) the act, omission, malfunction, insecurity or compromise of any Connected Device, hub, network or third-party platform; or (b) any third party — including any unauthorized person, intruder, household member, guest or other bad actor — accessing, viewing, manipulating, disabling or otherwise interacting with Your Connected Devices, Your home or Your data through, by means of, or facilitated by the Service, Your device, Your Apple Account, Your iCloud account, or any access You have granted or shared. The Service is a visualization and control layer over state You already control; it is not, and must not be relied upon as, a security, access-control, intrusion-detection or device-management system.

14.2 Your responsibility for access and sharing. You are solely responsible for Your HomeKit and Matter configuration and for who can access it — which accessories You pair, whom You add to Your Apple Home, whom You add to Apple Family Sharing, with whom You share Your home, devices, Apple Account, passcode or screen, and the security of Your devices, network and credentials. Granting another person access to Your Apple Home, Apple Account, device or the Service may allow that person to view or affect Your Connected Devices; You assume that risk. We do not control, vet or monitor the people You grant access to, and we have no ability to revoke access You have granted at the HomeKit, Apple Account or platform level — those controls live with Apple and with You. Review and maintain Your access and sharing settings using Apple’s own tools, and promptly remove access for anyone who should no longer have it.

14.3 Physical safety during scanning; assumption of risk. Scanning may require You to move through Your residence while looking at Your device screen. Remain aware of Your surroundings, footing, stairs, ledges, balconies, pools, drop-offs, wet or uneven surfaces, obstacles, people, pets and other hazards. Scanning or moving while using the Service can result in trips, falls, collisions, a dropped device, bodily injury or property damage. YOU ASSUME ALL RISK OF BODILY INJURY AND PROPERTY DAMAGE ARISING FROM SCANNING, MOVING, OR VIEWING YOUR DEVICE SCREEN WHILE USING THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM LIABILITY FOR SUCH INJURY OR DAMAGE. This mirrors the in-app scan-safety acknowledgement and does not limit any right that cannot be waived under applicable law.

15. Indemnification

You agree to indemnify and hold us harmless on the terms set out in EULA Section 14, incorporated here by reference.

16. Dispute resolution; arbitration; class-action waiver; governing law

16.1 Informal resolution. Before filing any claim, contact us at [email protected] with a written description of the dispute. We will attempt to resolve it in good faith for sixty (60) days.

16.2 Binding arbitration. Any dispute not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Venue: Travis County, Texas, USA, or remote videoconference at Your election. The arbitrator’s decision is final and binding.

16.3 Class-action waiver. You and we each waive the right to participate in any class action, class arbitration or representative proceeding. Disputes must be brought in Your individual capacity.

16.4 Small-claims carve-out. Either party may bring a qualifying claim in small-claims court.

16.5 30-day opt-out. You may opt out of Sections 16.2 and 16.3 by emailing [email protected] within 30 days of first installing the Service, with Your name, address, the email associated with Your Apple Account, and a clear statement that You opt out of arbitration. All other provisions remain in force.

16.6 Apple disputes. Disputes about App Store charges, refunds, Family Sharing or other Apple-administered services are governed by Your agreement with Apple. We are not a party.

16.7 Governing law. Texas law governs these Terms, without regard to conflicts-of-law principles, subject to mandatory consumer-protection law in Your country of residence.

16.8 Forum. Courts in Travis County, Texas, USA, have exclusive jurisdiction over any non-arbitrable claim, subject to mandatory local law.

17. General

17.1 Changes. We may update these Terms. Material changes will be posted at simplehavenapp.com and announced in the app with reasonable notice. A material change adversely affecting a paid user’s entitlements is subject to the commitment in Section 6. Continued use after the effective date constitutes acceptance.

17.2 Entire agreement. These Terms, the EULA, the Privacy Policy and the Open-Source Attributions are the complete agreement between You and us regarding the Service.

17.3 Severability. If any provision is held unenforceable, the rest remains in force.

17.4 No waiver. A failure to enforce any provision is not a waiver of it.

17.5 Assignment. You may not assign Your rights. We may assign these Terms, for example on a sale of the business, with notice to You.

17.6 Notices. Notices to us: [email protected]. Notices to You: in-app message, email to the address associated with Your Apple Account where available, or a banner on simplehavenapp.com.

17.7 Apple as third-party beneficiary. Apple is a third-party beneficiary of these Terms, as it is of the EULA under EULA Section 4.10, to the extent these Terms address Your use of the SimpleHaven applications obtained from the App Store.

17.8 Open-source compliance. You agree to comply with the license terms of the third-party and open-source components the Service incorporates. Those components, and the notices their licenses require, are listed in the Open-Source Attributions, with the full text of each Swift-package license at Full license texts.

17.9 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

17.10 Language. The English-language version controls in the event of any conflict with a translation.

18. Contact

SimpleHaven Technologies LLC
Attn: SimpleHaven Legal
5900 Balcones Dr Ste 100
Austin, TX 78731
United States

Legal: [email protected]
Privacy: [email protected]
Security: [email protected]
Support: [email protected]

19. Revision history

End of Terms of Service.